Frequently Asked Questions (FAQs)

Madison Long Shoals offers lease terms ranging from 6 to 15 months, based on availability and daily pricing.

Application and administrative fees are one-time, non-refundable charges and are separate from base rent and security deposits.

• Application Fee: $75 per screened applicant (Guarantor of Lease included)

• Administrative Fee: $250

• Preferred Employer Program (PEP): Full application and administrative fees are paid at application, with ½ of both fees credited back at move-in ($157.50)

Any replacement, incidental, administrative, or violation-related fees incurred after move-in are charged in addition to base rent and are billed on the following month’s statement unless otherwise noted.

Security deposits are separate from base rent and fees and are determined by screening results:

• Standard Approval: $300

• Conditional Approval (Mid-Level Credit): $600

• Conditional Approval (Low-Level Credit): One month’s base rent

Security deposits are due prior to move-in.

Yes. In addition to base rent, residents are responsible for required monthly fees, which are billed separately and may include:

• Valet Trash: $40/month

• Pest Control: $5/month

• Bulk Internet: $85/month

• Tenant Liability Insurance: $14/month through River Oak Risk / Captiva 

• Utility Billing Service Fee: $4.50/month

• Water & Sewer: Billed monthly via RUBS and added to statement. Varies by usage

If electricity is not transferred into the resident’s name at move-in, a Vacant Services Fee of $25.00 will be charged in addition to base rent and utility usage.

Utilities are not included in base rent unless explicitly stated. Residents are responsible for utilities billed in addition to base rent, including:

• Electricity: Set up and paid directly by the resident

• Water & Sewer: Billed monthly through a utility billing program (RUBS) and added to statement

• Utility Billing Set-Up Fee: $10.00 (one-time, billed on the first statement)

• Final Utility Fee: $10.00 (one-time, billed on the final statement at move-out)

Utility charges vary based on consumption.

Yes. Madison Long Shoals provides bulk high-speed internet for $85 per month. This charge is separate from base rent and billed monthly.

Renewal offers are sent approximately 90 days prior to lease expiration through the Resident Portal. Renewal rates reflect current market pricing. A 60-day written notice is required if you choose not to renew.

Early termination is subject to the lease agreement and may include fees, notice requirements, and repayment of concessions. All termination-related charges are in addition to base rent and must be paid in full at the time of termination.

Please contact the leasing office for specifics.

Yes. Madison Long Shoals provides 24/7 emergency maintenance for qualifying after-hours issues. Routine maintenance requests may be submitted through the Resident Portal.

For after-hours emergencies, residents may call the leasing office number and follow the automated prompts to page the on-call maintenance team.

Examples include:

• Major leaks or flooding

• AC not working in extreme temperatures

• Heat not working in extreme temperatures

• Fire hazards

• Sewer backups

• No running water

For life-threatening emergencies, always call 911.

Emergency issues receive immediate attention. Routine requests are handled as quickly as possible based on priority.

Written approval from management is required for any modifications. Residents may paint but must restore original paint color at move-out (fees may apply).

Yes. Madison Long Shoals is a pet-friendly community.

• 1st Pet Fee: $350 (due at move-in)

• 2nd Pet Fee: $150 (due at move-in)

• Pet Rent:

  • $25/month for one pet

  • $50/month for two pets

• Maximum Pets: 2

Additional charges include:

• Pet Waste Fine: $300 per occurrence

• Pet Finder’s Fee: $200 for unregistered pets

All pet-related charges are in addition to base rent. Breed restrictions apply.

A valid government-issued photo ID is required for all adult visitors.

Applicants must earn at least three times the monthly rent based on their gross income (income before taxes and deductions), not their net income after taxes.

We do not have a minimum credit score requirement, but an applicant’s credit report will determine the security deposit amount. Security deposits are separate from base rent and fees and are based on screening results as follows:

• Standard Approval: $300

• Conditional Approval (Mid-Level Credit): $600

• Conditional Approval (Low-Level Credit): One month’s base rent

Security deposits are due prior to move-in and must be paid in full before the lease begins.

No, only the qualified applicant can live on the property. All leaseholders must individually qualify.

Yes. Security deposits are refundable minus unpaid balances or damages beyond normal wear and tear.

Yes, we do offer this option. You’ll need to register and qualify through Flex, then select our property during the sign-up process. Flex lets residents split their rent into smaller payments and offers flexible rent payment options. You can visit their website here: https://getflex.com/

Base rent is due on the 1st of each month. Rent does not include utilities, fees, or additional services unless specifically stated in the lease.

On the 6th, a late fee of 5% of base rent applies if rent is not paid in full by the applicable grace period outlined in the lease.

Rent and applicable fees may be paid through the Domuso Payment Portal or via bank bill-pay.

Note you still use the Resident Portal to access resident account, view documents, and submit maintenance or service requests.

Yes. Residents are required to carry renter’s insurance with $100,000 liability coverage.

Coverage is provided through River Oak Risk / Captiva at $14 per month, billed separately from base rent.

Yes. Returned or declined payments are subject to a $35 NSF fee, billed separately from base rent.

Residents may bring up to 2 guests into amenity spaces. Guests must be accompanied at all times. Overnight guest stays allowed up to 7 consecutive days or 14 days/month.

Extended stays require prior management approval and may require the guest to be added to the lease.

Yes, Minors staying long-term must be listed as authorized occupants if they are staying more then 7 consecutive days or 14 days in a month.

Parking is assigned and available for $25 per month, in addition to the base rent.

Yes. Optional services include:

• Garages: $210/month

• Storage Units: $50 or $70 per month (based on size)

All parking and storage fees are in addition to base rent.

Yes. Replacement and incidental fees are billed separately and in addition to base rent, including:

• Duplicate Key: $10

• Replacement FOB: $75

• Lock Change: $125

• Replacement Garage Remote: $150

• Parking Pass Replacement: $50

Motorcycles may park in standard parking spaces unless otherwise posted.

Yes. Satellite dishes are permitted but may not be attached to the building. Any damage or restoration charges are billed separately.

Madison Long Shoals offers modern amenities including a fitness Studio, Clubhouse lounge with Business Center, individual Focus Rooms and Gaming Room, valet trash service, garages, storage options, and in-home washer and dryer.

For a full list visit our Amenities Page.

Located in Arden with a coastal exterior surrounded by mountain views, just 5.1 miles from Asheville Regional Airport and close to Biltmore Townsquare, restaurants, big box retailers, and interstate access, placing you within an hour of Tennessee or South Carolina.

These modern apartments feature spacious kitchens with wine refrigerators, neutral cabinetry, islands, gold / black modern fixtures, Hunter fans, stainless steel appliances, wine cooler refrigerator, garages, storage. Also offer large walk-in closets, modern finishes, a studio gym, clubhouse lounge, BBQ grilling stations, fire pit, and a dog park.

Residents enjoy proximity to:

• Publix, Ingles, Target, and Walmart

• Biltmore Park Town Square shopping and dining

• Asheville Regional Airport

• Medical offices, pharmacies, and urgent care facilities

• Parks, trails, and outdoor recreation

To see a interactive map of the community, visit our Neighborhood Page.

Madison Long Shoals combines mountain-area living, transparent pricing, and modern amenities with easy access to South Asheville, Arden, and surrounding employment centers.

Madison Long Shoals is located within the Buncombe County School System. Nearby schools may include:

• Avery’s Creek Elementary School

• Valley Springs Middle School

• T.C. Roberson High School

School assignments are subject to change and should be independently verified with Buncombe County Schools.